The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Your privacy is very important to us. To keep your private information secure, we employ the latest software, hardware, and procedural safeguards. All personnel that have access to your private information have been highly trained in matters of information security and confidentiality. Any Order Information transmitted online is encrypted and cannot be viewed by any third party. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.


  • Return Policy
  • If you want to return your unused product, please contact us at 1-877-632-0443 and give us your name, address, date of purchase and invoice number (found at the top of each invoice). We will then e-mail you a Return Authorization Form that will have a return authorization number (RA #) and will specify the return address that must be used in sending back your return. The return authorization is valid for seven days. The original carton should be sent to us prepaid and insured using a traceable shipping method. We do not accept returns without a RA # on the outside of the carton. Please put a copy of the Return Authoziation Form in the carton when returning your merchandise. *There is a 30% re-stocking charge if the unused merchandise is returned after the seven day period specified above. No returns will be accepted for credit after 30 days of purchase. Products such as cleaning agents, bags, filters and parts are not returnable/refundable if the seal or wrap is broken. All vacuums that have been used are only covered under the specific WARRANTY period as shown on the warranty form received in your original carton. Proof of purchase is also required. Please call 1-877-632-0443 with your informtion so we can make arrangements to have your vacuum repaired.